How do I know if my order has shipped?
Sign In to your account, and click the My Account link at the top of our site. From there you can view details about your order status. You'll also receive an email from us when your order has shipped, which will include tracking information.
Once you receive this email, your order is complete and we cannot make any changes to it, nor can it be canceled.
How do I track my order?
You'll receive an email from us when your order has shipped, which will include tracking information.
Once you receive this email, your order is complete and we cannot make any changes to it, nor can it be canceled. Contact us at email@example.com with questions, and we’ll do all we can to help.
You can also log in to your My Account page to view the tracking information.
Misplaced this info? We understand. Email us at firstname.lastname@example.org and we'll help you out.
Keep in mind, not all shipping methods have full tracking. All domestic (U.S.) orders include delivery confirmation. For international orders, tracking will depend on the shipping method - Standard shipping usually only tracks within the U.S., while USPS Express Mail and FedEx have full tracking capabilities.
Oops! Can I change my order?
Please email us as soon as you realize you need to make an order change.
We will make every attempt to accommodate your request, but if your order is in the process of being fulfilled, we cannot make any changes or cancel your order.
If you need to cancel your order, please email us at email@example.com with your order number and "Cancel Order" in the subject line so we can attempt to cancel it.
Please do not submit a return request if your order has not shipped, as that will not cause your order to be cancelled.
My order arrived but I have missing or damaged items - Help!
If you're missing an item from your order, please let us know as well and we'll work with you to make it right. Often smaller items are wrapped in the packing paper, which can make them harder to find!
If your package was damaged in shipping, we'll send replacements to you at no cost. In rare circumstances, we may have to offer a credit/refund if a similar product is not available.
Email us at firstname.lastname@example.org so we can get you taken care of.
My order never arrived - Help!
First step? Breathe. We’ve got you!
If you received tracking information from us in an email and it says your package was delivered, we recommend that you check with your neighbors and/or your local post office (or customs office) first. If your order has been mis-scanned, it will usually resolve itself in a day or two.
If you still need help, email us at email@example.com and we'll do our best to help you.